BOOKING CONDITIONS

These conditions set out the basis upon which ibizainstyle.com accepts bookings for holidays described in the ibizainstyle.com website and any supplements or brochures. Please read these conditions carefully.

1. Contact

You may book by email, telephone or post. A binding contract comes into existence when the holiday booking has been confirmed either by post or email to you or your travel agent or representative. This contract will be governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales. In all cases the person making the reservation on behalf of the group must be over the age of eighteen and accepts these booking conditions on behalf of every member of the group, and furthermore agrees to keep all members of the party informed of all matters relating to the holiday.

2. Price Guarantee

All prices quoted on the web page are subject to change by the individual owner, and we reserve the right to correct and amend errors in both advertised and confirmed prices which we will do as soon as we become aware of the error. Please check the price of your chosen holiday at the time of your booking. Once a holiday has been confirmed and paid for in total we guarantee not to increase the cost of the accommodation or any extras arranged on your behalf by ibizainstyle.com .

3. Payment

In order to confirm your chosen holiday a payment of not less than £250 sterling per week of booking, of the inclusive price of the booking (or full payment if the reservation is made less than 80 days before the commencement of the holiday) must be paid at the time of booking. Please check individual properties as some owners require up to 50% as a deposit.

Once a contract comes into existence (see No. 1) you have agreed to pay the total cost of the holiday. The balance of the cost must be received by us not less than 80 days before the commencement of the holiday. If the total cost is not received by us by the due date, we reserve the right to cancel the booking. In this case, the cancellation charges will apply (see No. 6). If the booking is made through an authorized travel agent, any money paid to the agent will be held by them, on our behalf, until the money is paid to us, or refunded to you.

4. Security Deposits

Individual houses charge different security deposits and this will be shown clearly in the text relating to the specific house, on the website. This deposit will form part of the final payment and will be held by us for a period of three weeks after the end of the holiday. We reserve the right to deduct any losses, breakages or damage caused to the property during your stay. Any cost of extra cleaning will be charged to this security deposit, if the house is left in a condition which requires more than normal cleaning. If there is damage or costs which exceed the amount of the security deposit, you will be responsible to reimburse the owner of the property via ibizainstyle.com within fourteen days of being notified of the excess charge. Minor damages such as a chipped cup will not normally be charged for, but you should replace any such small damages before your departure.

5. Holiday Insurance

It is a condition of our accepting your booking that you have adequate travel and health insurance cover. If you require cover ibizainstyle.com will be pleased to obtain quotations for you. We reserve the right to require a copy of your policy if you choose to insure through your own source.

6. Cancellation by you.

In the unlikely event of your being forced to cancel your holiday, in full or in part, you should inform ibizainstyle.com immediately by telephone or email, and confirm this in writing by post. You remain responsible for the total cancellation charges of the booking and all outstanding balances must be paid in full. A cancellation will be accepted only by the person originally making the booking, or in writing from the travel agent through whom the booking was made. The cancellation will take effect from the date that the letter is received in our office..

If the cancellation falls within the terms of the insurance policy included in the price of the booking, and the deposit or balance has been paid, you may be able to claim a refund from the insurance company. We will forward a claim form upon request from you, which must be returned to the insurers together with relevant documentation in support of the cancellation.

Cancellation charges are as follows:

Cancellation Charges

Period before departure date within which written notification has been received by ibizainstyle.com Amount of cancellation charge as a percentage of the total price of the holiday, including extras.
More than 80 days Appropriate deposit
43 - 80 days 80%
29 - 42 days 90%
1 - 28 days 100%

7. Amendments by You

If you wish to amend your booking after it has been confirmed, we will endeavour to assist you, however, changes will be treated as a cancellation by you and cancellation charges will apply, which may be as high as 100%.

8. Cancellations by Us

Occasionally we have no option but to cancel your booking, and we reserve the right to do so. We will endeavour not to cancel within a period of 42 days prior to the start of your holiday, unless we have not received the full payment from you, or we are forced to do so due to circumstances beyond our control.

If it is necessary to cancel your holiday for any other reason than that of non payment by you, we will make every effort to offer you an alternative property to an equivalent or better standard (subject to availability, or condition 10), or we will make a full refund of all monies which have been received by us.

Compensation will not be paid, nor will liability be accepted, other than offering alternative accommodation or a full refund, should the cancellation be forced upon us by unusual or unforeseeable circumstances outside our control, where by even with all due care and attention we would be unable to avoid.

Very rarely, we may be forced by "force majeure" (see clause 15) to change or terminate your holiday, after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, (unless we obtain refunds by our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

9. Amendments by Us

The properties featured in our website are all inspected and taken on to our books, some time in advance of your holiday and therefore on occasion owners may effect changes in the intervening period. Also, regrettably, regardless of strict quality control, errors due occur. As soon as we are aware of any changes or errors, they will be corrected immediately and should this happen after the confirmation of your holiday we will advise you of any change or error. Normally these will be only minor alterations and will not affect your holiday. Should there be a significant change we will notify you as soon as possible and discuss the implications of the change or error. Should you decide that the change is sufficient to alter your holiday to the degree that you do not want to accept it, and subject to sufficient time being available, we will offer you alternative accommodation (subject to availability), or offer you a full refund of payments made to us. If a serious change is made we will pay compensation (see chart below). This compensation is not payable and nor will we accept liability if we have been forced to make the change due to unforeseen circumstances beyond our control and which we could not have avoided even with all due care and attention.

A significant change is one made before the start date of your holiday involving a change of holiday property or a change of accommodation to that of a poorer quality than the property originally booked.

10. COMPENSATION PAYMENTS

No compensation is payable for minor changes or alterations. Minor changes do not give you the right to refuse the holiday accommodation originally selected. In all cases where compensation is payable, this limits our liability to the payment made. We are unable to pay any expenses or related costs incurred as a result of any cancellation or amendment.

Compensation is paid as a percentage of the total payments made to us and depends on the time of notice given, of any significant change, to either yourself or your appointed travel agent, before the start date of your holiday.

More than 60 days 5%
43 - 60 days 7.5%
29 - 42 days 10%
15 - 28 days 12.5%
1 - 14 days 15%

If due to cancellation or significant change in your selected holiday accommodation, you choose to accept a cheaper property than the one originally selected and paid for, we will refund the difference in price. Should you choose to upgrade to a more expensive property than the one originally selected we may ask you to pay the difference.

11. Your responsibilities

For the duration of your holiday you are responsible for the property which you have booked and you are expected to take care of it. You are responsible for leaving the property in a clean and tidy condition and may be billed for any amount over and above the time normally spent on the cleaning. You are liable for any breakages and damage to the property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will be billed when you return from your holiday. Any third party visiting the property during your holiday will be regarded as your responsibility and any damage or breakages caused by any third party will be your liability. You are also responsible for any damage to any third party visiting the property which is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property.

At all times during your holiday, you are expected to have consideration for your fellow passengers and other third parties. If in the opinion of ourselves, any accommodation owner or their representative, you are or appear to be behaving in such a way as to cause, or be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.

We advise you to take out a personal insurance policy which provides adequate personal liability cover. ibizainstyle.com is able to assist you with suitable insurance quotations.

12. Our responsibilities

The accommodation, transport and any other extras which are booked through ibizainstyle.com and which are arranged on your behalf by ibizainstyle.com , are owned by and managed by individual owners and suppliers. However should you suffer death, disablement, injury, illness, loss or damage as a result of any failure on our part to perform, or any of our employees, agents, suppliers or sub contractors failure to perform (subject to their being authorized by us and subject to the following exceptions), we will accept responsibility.

We are not liable where any failure to perform or improper performance was due to:

i) the act/s and/or omission/s of the person/s affected

ii) any third party not connected with your holiday provided by ibizainstyle.com .

iii)any event which could not have been foreseen by either ourselves or our employees, agents, suppliers or sub contractors, even with all due care and attention

We shall not be liable to you or any member of the party on the selected holiday, for any loss which does not arise naturally in the ordinary course, unless we have been notified by you, in writing, before the confirmation of the holiday booking, of any special facts or circumstances relevant to any such claim, and we have knowingly accepted the additional risk. Furthermore we will not accept any liability for business losses.

13. Numbers of people accepted at holiday accommodation

The owners of the property or their agent or representative retain the right to refuse admission to more people (including children and infants) than the maximum allowed as stated in the property description. Similarly the owners of the property, or their agent or representative retain the right to refuse the erection of tents, the parking of caravans, motor homes or any other type of temporary or mobile accommodation on any part of the garden or land connected to the property. Any breach will automatically give us the right to evict the whole party without compensation.

14. Complaints

It is our policy to endeavour at all times to satisfy our clients and to this end we ask that should there be any complaint we have the opportunity to rectify any problem with the property, transport or any service which we may have arranged on your behalf.

We would ask you to follow the following procedure, in the unlikely event of a complaint or problem. First of all you should contact the owner, owner´s local agent, key holder or representative in the country of your holiday destination. At the same time we would ask you to advise our local representative (if available) so that we are immediately made aware of the complaint/problem. If, after this, you still feel dissatisfied we would ask you to telephone or email our UK office. On your return from holiday, should you feel that your complaint/problem was unresolved, we would ask you to write to us giving us all the relevant details, within seven days of your return home.

Failure to observe this procedure will make it difficult or impossible for us and the individual owner of the property to rectify the problem at the time of its occurrence and therefore we regret that we will be unable to accept any liability regarding any complaint or claim which is not notified in accordance with this.

We would draw your attention to the fact that although we are very sympathetic to any instances of unforeseen building or construction work which may occur in the vicinity of your chosen holiday home, this is completely outside our control and although we will try our best to help you, we have no ability to stop any such work or noise and therefore cannot accept liability.

15. Force majeure

We apologize but regret that we are unable to accept any responsibility or liability for any problems or events which we, or our agent, supplier or sub contractor, could not, even with all due care and attention possibly foresee or avoid. These items may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, disruption of main services, fire or disease and all similar events outside our control.

16. Website

This website is constantly being upgraded, altered and amended as and when we receive different prices, conditions and alterations from our owners. Thus it is not a brochure which has a beginning and end date, however therefore it is possible that information and prices may have changed by the time that you decide to book a holiday. We therefore emphasize that it is essential that at the time of booking you check all details and verify all prices of accommodation and transport and any other extras which we may arrange on your behalf.

Facilities and local attractions are features which are intended solely as information and we are therefore unable to accept any liability for these being unavailable during your holiday period.

All distances and measurements mentioned in the descriptions of properties are approximate.

17. Personal safety and safety standards.

Please be aware that when travelling abroad you should take greater care than normal when you are visiting unknown destinations. It may be that you find yourself unknowingly, in an area which is less safe than you would normally expect and you should take precautions not to display jewellery and wealth which may provoke unwelcome attention. We advise you not to carry unnecessarily large amounts of cash with you and to ensure that handbags, wallets and other receptacles are always secured. We also advise you always to keep to well lit populated areas and to avoid any badly illuminated alleyways. Whilst driving, especially through cities, we recommend that you keep the vehicle doors locked and all valuables out of sight, and when parking and leaving the vehicle all articles should be locked in the boot and covered so as to be totally out of sight. We cannot accept liability for any death, injury or loss sustained due to the non observance of your own safety.

Please note that safety standards apply to the country in which you find yourself and may on occasion not be up to the normal expected standard of safety required in Great Britain. You should take care to check the safe condition of items such as electric plugs, sockets and switches etc. We would ask you to report any defective item to the property owner or their agent or representative and also to notify us, however we regret we cannot be liable for any death, injury or loss due to the use of such defective item.

18. Villa accommodation.

i) Please note that all accommodation must be vacated by 9.30 am at the latest on the day of departure. Your cooperation in complying with this condition would be greatly appreciated in order that the properties may be prepared for incoming guests.
ii) Satellite/Cable television where available may not include access to all channels. Also all electrical appliances/facilities, whereas every effort is made to ensure full operation, there may be some time during the letting period when they may be awaiting repair. No compensation will be payable.